Frequently asked questions


Getting Started
7 questions
Limits
7 questions
Authentication
9 questions
Permissions
5 questions
API Updates
4 questions
Partner Program
17 questions

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Partner Program



  • What are the benefits of the Xero app partner program for me

    Xero brings together over 40,000 developers, 100,000 plus advisors and more than a million subscribers in our unique ecosystem of cloud software solutions for small businesses. Certifying your app with Xero and joining our partner program gives you access to our thriving ecosystem community through the Xero app marketplace and access to Xero resources and support at every step of your journey. Best of all, joining us is free. Find more information on the benefits of our program here.


  • How are tiers calculated?

    To join the app partner program, you must have successfully completed Xero’s app partner certification and maintain at least five (5) customers on your solution who are actively using Xero. Once you meet the minimum threshold, you can move through the tiers by attaining various partner requirements. View the requirements here.


  • What kind of partner requirements are the tiers based on?

    App partners can achieve one of four tiers based on number and growth of active connections (customers actively using your Xero integration), app review ratings, and participation in the Xero community. More information about the requirements for each tier can be found here.


  • How do I know which tier I’m in?

    Xero will send you an update each quarter (in January, April, July and October). It will include key metrics, letting you know how you’re tracking against partner tiering requirements and which tier you are in.


  • How do you define active connections?

    Active connections is defined as paying Xero subscribers, connected to your integrated product, as measured by an active API session to your registered partner key at least once within a calendar month.


  • How do you measure annual connection growth?

    This is the percentage growth of your app’s number active connections, measured year-on-year, using a 12 month rolling average.


  • Where does my marketplace rating come from?

    Xero subscribers leave reviews for their Xero integrated apps on our community site. Your rating average and the number of times you’ve been reviewed is then pulled through onto your marketplace tile. This is also one of the requirements in the Xero app partner program and this data is refreshed once a month.


  • How do you define the “Xerocon Sponsorship” requirement in the app partner program?

    To meet this requirement you must sponsor at least one Xerocon event within the current Xerocon season, which begins in September of each year. The current season began in September 2017 with Xerocon Melbourne and will end with Xerocon Atlanta in June 2018. The next Xerocon season begins with Xerocon Brisbane in September 2018.


  • What’s required to meet the tracked referrals requirement in the app partner program?

    To meet this requirement at least 20% of your app’s new net connections (that’s how many new active connections you have with Xero within the last year) need to be tracked referrals to Xero, using an XTID code.


  • How often can I change tiers?

    Partners can apply for a new tier at any time, but we will only change tiers at set quarters, in line with the quarterly updates (in January, April, July and October).


  • How can I move up a tier?

    Once you meet the requirements of a new tier, you need to apply to move into the next tier by filling in this form. We will let you know if you are successful, or if there are any areas you need to work on before you can move into a new tier.


  • Can I move down tiers?

    We want you to succeed, so we have built in a six-month grace period. If you fail to maintain the necessary criteria for your existing tier, we’ll give you six months to meet all of the necessary requirements again. If in that time you don’t meet those requirements, you will be moved into the appropriate new tier.


  • What happens if I think the metrics in your update are wrong

    If you think we’ve made an error in calculating your partner requirement metrics, you can lodge a request with us here. Xero will review your request, but we do retain final say.


  • How can I track my progress in between Xero’s updates?

    At this stage, Xero won’t be able to provide you with an update on your metrics in between our official updates in January, April, July and October.


  • Will you make which tier I’m in public?

    There are no plans currently to share your tier publicly on our website. We will review this position once the program is more mature.


  • Will there be more features coming in the partner program?

    As the program matures, we will continue to review the expectations of, and the benefits to, our app partners. As always we’ll give you plenty of notice before we change anything.


  • How can I improve my app marketplace rating?

    Everything you need to know about marketplace ratings and reviews can be found in our guide, going live on 1 November.